Returns, Exchanges, Defective or Incorrect Orders and Privacy Policy

Exchanges

Customers are responsible for exchange shipping costs. Exchanges must be requested within 15 days of your original purchase. Returned items for exchange must be unused, in their original condition, and in original packaging.

1) To begin an exchange, choose a carrier and shipping option that uses a tracking number to send back your order for exchange. Include in your physical return package your original invoice or packing slip, along with a note indicating the color or size you would like to receive in place of your original item.

Send exchange items to:
PalmFree SunWear
Attn: Exchanges
609 W. Rillito St.
Tucson, AZ 85705

2) Then, please inform us of your incoming exchange package, by filling out the CONTACT US form below or email shipping@sonoranstitch.com with your order number, stating you wish to conduct an exchange. To be doubly sure of your exchange wishes, please again, indicate the sizes and colors and styles you wish to exchange your original order for. *Be sure to add your tracking number in your exchange request, in case the carrier does not deliver.

3) Once we receive your original order, we will send you your requested new items.

Returns/Refunds

Refund requests must be made within 15 days of purchase. We accept returns as long as the item is unused, in its original condition, and in original packaging.

1) To begin a return, choose a carrier and shipping option that uses a tracking number to send back your order. Include in your physical return package your original invoice or packing slip. Include a note for the reason of your return.

Send return items to:
PalmFree SunWear
Attn: Returns
609 W. Rillito St.
Tucson, AZ 85705

2) Then, please inform us of your incoming return package, by filling out the CONTACT US form below or email shipping@sonoranstitch.com with your order number, stating your reasons for return. *Be sure to add your tracking number in your return request, in case the carrier does not deliver.

3) Once we receive your return, your original payment method will be refunded for your order and original shipping costs. Please note that processing times may vary depending on your bank or credit card provider.

Non Returnable Items

Sale, overstock, and clearance items, as well as gift cards, are not eligible for return.

Defective or Incorrect Items

Please check your order when it arrives. If you receive a defective item or the wrong product, contact us right away so we can make it right.

Email shipping@sonoranstitch.com or use the CONTACT US form below and state your order number and details. We will provide a return label and send out your replacement as quickly as possible.

Privacy Policy

How we protect your data

We protect your data with SSL secure certificate on secure server. Our website has Wordfence protection and server protection.

Industry regulatory disclosure requirements

We collect information about you during the checkout process on our store.

What we collect and store

While you visit our site, we’ll track:

Products you’ve viewed: we’ll use this to, for example, show you products you’ve recently viewed
Location, IP address and browser type: we’ll use this for purposes like estimating taxes and shipping
Shipping address: we’ll ask you to enter this so we can, for instance, estimate shipping before you place an order, and send you the order!

We’ll also use cookies to keep track of cart contents while you’re browsing our site.

When you purchase from us, we’ll ask you to provide information including your name, billing address, shipping address, email address, phone number, credit card/payment details and optional account information like username and password. We’ll use this information for purposes, such as, to:

Send you information about your account and order
Respond to your requests, including refunds and complaints
Process payments and prevent fraud
Set up your account for our store
Comply with any legal obligations we have, such as calculating taxes
Improve our store offerings
Send you marketing messages, if you choose to receive them

IWe generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it. For example, we will store order information for XXX years for tax and accounting purposes. This includes your name, email address and billing and shipping addresses.

We will also store comments or reviews, if you choose to leave them.

Who on our team has access

Members of our team have access to the information you provide us. For example, both Administrators and Shop Managers can access:

Order information like what was purchased, when it was purchased and where it should be sent, and
Customer information like your name, email address, and billing and shipping information.

Our team members have access to this information to help fulfill orders, process refunds and support you.

Payments

Paypal

We accept PayPal payments. When processing payments, some of your data will be sent to PayPal, including the information needed to process or support payment, such as the total purchase amount and billing information.

For more details, see the PayPal Privacy Policy on their website..

Simplifed Commerce – Credit card processing

We accept Simplified Commerce payments. When processing payments, some of your data will be sent to Stripe, including the information needed to process or support payment, such as the total purchase amount and billing information.